Frequently Asked Questions

You can’t legally use someone else’s intellectual property without getting permission. Any reproduction of copyrighted material is considered a violation.

1. Find out who the owner is.
2. Find out what rights you need.
3. Get in touch with the owner and ask if they need payment.
4. Get your permission in writing.

You need to either own the content you submit, or have the licence to use, display, and resell it.

It all depends on the details of the infringement and the actions of the copyright holder or the trademark owner. Penalties range from receiving a sternly worded letter to time in jail.

You need to get permission from the owner and a license. If the owner gives you permission to use their trademark, you may have to sign a licensing agreement specifying the terms of any commercial and noncommercial use, as well as pay them a licensing fee.

You must always ask the trademark owner permission to use it unless you use the mark for:

• informational or editorial purposes to identify specific products and services, or
• if you plan to use it to provide an honest comparison of products.

Quotes are also considered intellectual property. According to the US copyright law, the legal rights to a quote belong by default to its author (or speaker).

No, giving credit does not excuse you from copyright infringement. However, if you’re legally using someone else’s material, you should always cite the original source to avoid plagiarism.

If the famous quotes are from creative works that have passed into public domain, you can create designs with them. If they’re not in the public domain, you must get a licence for commercial use.

You can use copyrighted material when you have received the author’s permission and signed a licensing agreement to get the license.

The quality of your product depends on the print file you submit. Some of the things you must keep in mind are: Maximum size of print area depends on the product you choose.

For most products, your print file has to be at least 150 DPI (dots per inch) to ensure optimal print quality. There are, however, some products that require 300 DPI. Resolution is very important. If a low-resolution file that’s scaled up is printed, the design would be blurry and pixelated.

Accepted print file formats: PNG, JPEG

You may think that enlarging the print file size, or increasing its DPI will solve the problem. But the root of the problem is that you’re still submitting low-quality image. Even 300 DPI doesn’t guarantee a quality print if you use a low-quality file in the first place.

Avoid using background unless it’s a part of your design – this is especially important for the designs you want to print on apparel.

If you’re printing design with a black background on a black garment, you’ll be left with a greyish rectangle around your design.

Every product has a different texture and feel when printed. Think about what the print’s going to be, and whether or not it will look good on that specific product.

Remember that your designs will also look slightly different depending on the fabrics and fabric blends you print on. For example, as a rule of thumb, ink is more spread out and looks more faded on sweatshirts than t-shirts since it’s made from a thicker fabric.

It takes 15-20 days to fulfill an order (due to Covid-19 delays), after which it is shipped out. The shipping time depends on your location, but can be estimated as follows:

• USA: 5-​8 business days.
• International: 10-20 business days.

Additional customs and tax fees can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

Before getting in touch with us, please help us out by doing the following:

• Check your shipping confirmation email for any mistakes in the delivery address.
• Ask your local post office if they have your package.
• Stop by your neighbors in case the courier left the package with them.

Pro tip: Package theft is on the rise—​If you are expecting a home delivery and you know you will not be home to accept it, use an address where you know you'll be!

If the shipping address was correct, and the package was not left at the post office or at your neighbor’s, get in touch with us at products@eventgroove.com with your order number.

If your shipping method includes tracking, you will receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, you can reach out to us at products@eventgroove.com.

We are so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at products@eventgroove.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We will get back to you with a resolution as soon as possible!

Returns and exchanges are not offered, but if there is something wrong with your order, please let us know by contacting us at products@eventgroove.com!

Refunds are only offered if you receive the wrong items or damaged items. If this is the case, please contact us at products@eventgroove.com with photos of wrong or damaged items and we will investigate right away.

We currently do not offer exchanges.

If an item you ordered was mislabeled, please let us know by emailing products@eventgroove.com within a week of receiving your order. Include your order number and photos of the mislabeled item, and we will send you a new one, or issue a refund!